Level Up with Conflict Resolution Training
As a full service conflict resolution firm, all trainings and workshops are led by workplace communication experts. Whether your team is small or large in size, our customized and interactive conflict resolution and communication workshops meet and address your unique goals, needs and specific systemic conflicts.
Our Approach
Initial meeting
Our conflict and communication training process begins with learning your team's unique goals, skill-gaps and circumstances. Our facilitators take your feedback and then prepare a customized training program based on your team's specific needs.
Customized Workshop
Led by our facilitators, we deliver a fully bespoke and interactive virtual or in-person training program. The aim is to improve your team's conflict resolution skills in a fun and engaging manner. Participant will receive a certificate of completion at the end of the training.
FOLLOW-UP
After your team has received the training, our facilitators will circle back in 2 - 3 months time to assess your team's progress. Where needed, our facilitator will provide additional training and coaching.
Our Workshops
Communication Fundamentals: Best Practices for Preventing and Solving Conflict
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Learn how to effectively communicate your ideas and needs in the workplace
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Understand how to use tone and body language for effective communication
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Learn about common communication barriers and mistakes
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Best practice for having difficult conversations and giving feedback to coworkers
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Learn how to manage conflict proactively and empathetically
De-escalation Fundamentals:
Managing Emotionally Charged Conflict
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Understand the psychology and manifestation of aggression
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Learn to defuse aggressive behaviour through the use of crisis intervention strategies
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Best practices for emotional management and techniques for self-regulation
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Learn how to respond and manage emotionally charged conflict
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Participate in de-escalation simulations and role plays
Mediation Fundamentals:
Conflict Resolution Skills for Leaders and Managers
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Understand the causes, styles and effects of conflict
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Learn the foundational techniques of mediation and how to support coworkers in conflict
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Best practice for having difficult conversations and giving feedback to parties
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Learn how to manage emotionally fraught conflict
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Participate in mediation simulations and role plays
Contact Us
WorkWell
Solutions
WorkWell Solutions was incorporated on the traditional land which has long served as a site of meeting and exchange of the Huron-Wendat, the Seneca and Haudenosaunee. We honour, acknowledge and respect these nations and Indigenous Peoples as the traditional stewards of the lands on which we work.
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